InstaCart Driver Shares Tear-Jerker Story Of Saving Man’s Life When She Listened To Her Gut


We all have an inner voice. Call it a sixth sense, or intuition, or your conscience, or instinct. Something that nudges us to do something or say something that we wouldn’t normally do.


So often we tend to ignore it. Shoo it away. Cover our ears, and sing “la la la” so we don’t have to step out into the uncomfortable. 

Thankfully for one man and his grandson, this is not the path one woman chose to take. Instead, she chose to stop and listen, and it made all the difference.

In a video that is blowing up on TikTok, Instacart worker, Jessica, shares her tear-jerking story of listening to her gut – and it literally saved someone’s life.

Grab the tissues, you’re going to need them.

Jessica starts off her TikTok with these words of wisdom:

I just want to start this off by saying ‘If you see something, say something.’

Image Credit: TikTok/@jessicahiggs3

Through tears, she explains that she did an Instacart order the previous day for a daughter who was ordering for her older dad who was unable to shop for himself.

Jessica did what she normally would.

She double-checked the bag to make sure it was correct and prepared to drop it off on the front porch, as per the daughter’s instructions and company policy.

However, once she arrived something told her she needed to take a step outside of the ordinary.

“I get there and something was telling me, ‘No, you gotta help this man out.’

And he came out and I was like ‘Okay, well let me help you.’ And I got the groceries and you’re not supposed to go inside someone’s house but I used my judgement and I brought the groceries inside.”

And boy oh boy, are we glad she did.


@Instacart #28DaysOfEucerin #fyp

? original sound – Jessica Higgs

Jessica put the groceries down and knew she should leave. After all, she wasn’t supposed to be in the house in the first place. But something was holding her back. She couldn’t leave.

“I could not just leave. I go to message the lady because I was very concerned for her dad that he just looked sick and I didn’t know what to do, so I messaged her and I said, ‘If I say that the order’s complete, um, I won’t be able to message you and I want to tell you this.'”

Jessica goes on to say:

“It’s very unprofessional of me to say something and I wasn’t going to. I never talk, I always just put the groceries down and leave. This time, I, for whatever in my head was like, ‘You gotta say something. You gotta say something Jess.'”

So say something she did.

Jessica told the daughter that her father wasn’t doing well and that he was sick. She explained that there was a propane tank in the house that she thought was leaking. 

The daughter responded, saying that she would have her son go over and check it out. She also changed her tip from $14 to $100.

“She changed her tip from $14 to $100, which I’m grateful for but I’m crying because of what she commented this morning.”

Take a look:

Image Credit: TikTok/@jessicahiggs3

Oh my gosh, give her ALL the money. I’m not bawling, YOU ARE.

Jessica ends her post, saying:

“So that means that I’m just an InstaCart worker but if you see something, say something and I did. And I’m so happy I did and Im so happy that he can live a better life.”

Whew. I need a minute.

The emotional video has been viewed over 10M times in less than 24 hours. It has 2.4M likes and 126K comments. 

Comments like these:

And we couldn’t agree more.

Angels walk among us and don’t let anyone tell you any different.

There is so much good in this world. There are so many good people in this world. And yes, there is hope for humanity even if sometimes it’s easy to lose sight of. 

We tend to think that we have to do big things in order to change someone’s life. But really, it’s the small acts that can make the biggest impact. And in this case, one small act saved two lives.

To Jessica, we would just like to say thank you for inspiring us and renewing our faith in people (also InstaCart, give this woman a HUGE bonus). And the next time you feel that nudge, be a Jessica, you never know the difference it might make. 


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